LEGAL
Refund Policy
This policy applies only to purchases made directly from Run Up Studio through an official checkout page. Products distributed through an app store or third-party marketplace may be governed by that platform's refund process.
Before paid launch
Most products currently shown on this website are free betas, development previews, or waitlists. No refund is needed where no payment was collected.
Eligible requests
When direct paid access becomes available, you may contact us within 14 days of purchase to request review of a refund. Eligibility depends on the product, delivery method, usage, downloadable content, and applicable law.
Submitting a request does not guarantee approval. Any mandatory consumer rights under applicable law remain unaffected.
Common reasons for review
- Duplicate charges.
- Payment completed but access was not delivered after reasonable troubleshooting.
- A material technical incompatibility that was not disclosed before purchase.
- An unauthorized transaction reported promptly.
Normally excluded
Subject to applicable law, refunds may be denied for change of mind after substantial use, consumed usage credits, completed custom services, downloadable content already delivered, policy violations, or purchases made through another platform.
How to request review
Email [email protected] with the purchaser email, order number, product name, purchase date, and a short explanation. Do not send full payment-card details.
Processing
Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times are outside our control.
Final checkout pages may include more specific terms for subscriptions, one-time purchases, usage credits, theme packs, or custom creative services. The most specific terms presented before payment will apply.